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Highly Skilled Mortgage Quality Specialist
3 weeks ago
Our organization is seeking a highly skilled Mortgage Quality Analyst to perform monitoring and compliance tasks.
- Conduct regular audits on mortgage underwriting cases
- Evaluate adherence to Australian credit policies and lender guidelines based on SOP
- Identify errors and trends in processing
- Provide constructive feedback to underwriters based on audit findings
- Conduct one-on-one coaching sessions to address performance gaps
- Escalate potential risks or non-compliance issues to the TL
- Ensure adherence to NCCP (National Consumer Credit Protection Act), AML, and other regulatory requirements
- Maintain audit documentation and RCA log
- Prepare daily/weekly audit reports
- Track individual and team quality scores
Requirements: Bachelor's degree in Finance, Commerce, or a related field. 2+ years of experience in mortgage operations, with at least 1+ year in a quality assurance role. Strong attention to detail and analytical skills, communication skills. Good knowledge of MS-excel skills (Analysis of data and reporting dashboards).
Preferred Skills: Certification in mortgage lending or credit assessment. Experience with income types including PAYG, self-employed, rental, foreign income. Sound knowledge of credit bureaus like Equifax (AU). Familiarity with verification tools and fraud checks used in the Australian mortgage ecosystem.
Key Responsibilities- Monitor and review mortgage underwriting activities for compliance with regulations and internal policies.
- Develop and implement procedures to ensure quality control and risk management.
- Collaborate with the team to identify and address process errors and trends.
- Provide training and coaching to underwriters to improve their skills and knowledge.
As a Mortgage Quality Analyst, you will have the opportunity to work in a dynamic environment and contribute to the success of our organization.
