Servicing and Integrating Intelligent Systems Engineer

15 hours ago


Kollam, Kerala, India beBeeServiceIntegrator Full time ₹ 1,50,00,000 - ₹ 2,01,00,000
Job Title
Servicing and Integrating Intelligent Systems Engineer
About the Role
This position is for a skilled Servicing and Integrating Intelligent Systems Engineer to join our team. The ideal candidate will have experience in ServiceNow AI Agent Studio, no-code/low-code development, workflow automation, integration hub, and API integrations.
Key Responsibilities
- Configure and customize ServiceNow AI Agents using AI Agent Studio (no-code/low-code environment).
- Develop workflows, subflows, and process automation within ITSM, CSM, HRSD, and SecOps modules.
- Integrate ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric.
- Enable AI Agents to call external tools and interact with LLMs, databases, or third-party AI models.
- Write and optimize JavaScript and ServiceNow scripts to extend AI Agent functionality.
- Monitor performance using ServiceNow analytics and ensure compliance with organizational and regulatory policies.
Requirements
- Strong hands-on experience with the ServiceNow Platform (ITSM, CSM, HRSD, SecOps).
- Proficiency in ServiceNow AI Agent Studio, no-code/low-code development.
- Expertise in workflow automation, Integration Hub, and API integrations.
- Solid understanding of Large Language Models and Machine Learning concepts for natural language processing and AI-driven automation.
- Proficiency in JavaScript and ServiceNow scripting.
- Familiarity with data integration (internal and external sources, knowledge articles, platform data).
- Experience with AI governance, analytics, and monitoring tools.
- Strong problem-solving skills and ability to collaborate across engineering and business teams.
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