Public Cloud System Support Expert

1 week ago

Nellore, Andhra Pradesh, India beBeeCloud Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title

We are seeking experienced professionals to support our client in delivering high-quality 2nd and 3rd level support. The focus will be on Incident and Service Request Management, including small-scale change implementation across key SAP modules under RISE and GROW.

Key Responsibilities:

  • Provide 2nd and 3rd level support for SAP S/4HANA Public Cloud systems under RISE and GROW.
  • Manage Incidents and Service Requests, including investigation, resolution, and communication with business stakeholders.
  • Execute minor change requests and small-scale enhancements with the help of technical team.
  • Perform user administration tasks: user creation, deactivation, and permission assignments.
  • Manage transport imports in the Public Cloud landscape.
  • Support and maintain SAP modules:
    • FI/CO
    • MM/SD
    • SD/WM
    • PP/SD/MM
    • MM/WM including 24/7 on-call support
  • Document solutions and contribute to a knowledge base for efficient recurring issue resolution.

Required Qualifications:

  • Proven experience in SAP S/4 HANA Public Cloud environments.
  • Deep understanding of RISE with SAP and GROW with SAP programs.
  • Expertise in at least 2 of the listed modules, with working knowledge of the remaining.
  • Strong familiarity with SAP Public Cloud support processes including Incident/Request/Change Management.
  • Hands on experience with transport management and user/authorization handling in the public cloud.
  • Ability to work in a 24/7 on-call rotation (specific to WM).

Good to Have:

  • ITIL Foundation certification.
  • Experience with SAP Cloud ALM, and other SAP support tools.

Soft Skills:

  • Strong communication and stakeholder management skills.
  • Proactive mindset with the ability to drive issues to resolution.
  • Team player with a service-oriented approach.

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