Real Estate Client Experience Manager

11 hours ago


Chennai, Tamil Nadu, India Artifex HR Private Limited Full time

Artifex HR Private Limited is seeking a dynamic and customer-focused individual to fill the role of Real Estate Client Experience Manager. This position is based in Chennai, India.

About the Role:

We are looking for an experienced professional who can manage client relationships effectively, ensuring their needs are met and delivering exceptional service throughout their real estate journey with us. The ideal candidate will have 3-5 years of experience in client relations, sales, or customer service, preferably in the real estate industry.

Responsibilities:

  • Act as the primary point of contact for clients throughout their real estate experience.
  • Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
  • Follow up with clients regularly to ensure satisfaction and resolve any issues or concerns.
  • Customer Service:
  • Provide a high level of customer service, responding to inquiries and addressing client concerns in a timely manner.
  • Handle and resolve client complaints with professionalism and empathy, ensuring a positive client experience.
  • Coordinate with other departments (e.g., Design, finance, operations) to ensure smooth transactions for clients.
  • Documentation & Reporting:
  • Maintain and update client records.
  • Ensure all documentation related to client transactions is accurate and complete.
  • Prepare reports on client interactions, and also share reports to the client.
  • Market Knowledge:
  • Stay updated on the latest market trends, property values, and industry developments.
  • Provide clients with relevant and up-to-date information about the real estate market.

Requirements:

  • Bachelor's degree in Business Administration, Real Estate, Marketing, or related field.
  • Minimum of 2-4 years of experience in client relations, sales, or customer service, preferably in the real estate industry.
  • Basic level of digital marketing knowledge is required
  • Strong communication and interpersonal skills, with an ability to engage and build rapport with clients.
  • Excellent negotiation and problem-solving skills.
  • Strong organizational skills with the ability to manage multiple clients and tasks simultaneously.
  • Knowledge on real estate industry
  • Proficient in Meta Business Suite

Salary: Up to ₹60,000 per month

Location: Chennai



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