Elevate Customer Experience Through Data-Driven Insights

6 days ago


Mumbai, Maharashtra, India beBeeRetention Full time ₹ 2,50,000 - ₹ 5,00,000
Customer Experience Manager

We are seeking a skilled Customer Experience Manager who will own customer lifecycle management and website performance. The role requires strong expertise in the Shopify ecosystem, retention/CRM platforms, customer segmentation, analytics, and website operations.

Key Responsibilities:
  • Own customer segmentation, lifecycle journey design, and campaign execution across WhatsApp, email, and SMS.
  • Drive repeat purchase, subscription models, loyalty, and referral programs.
  • Analyze customer behavior, cohorts, and churn patterns to build effective retention strategies.
  • Work on KwikEngage (checkout and CRM partner) and other CRM tools to drive seamless checkout and personalized experiences.
  • Create and automate customer engagement flows such as order confirmations, cart reminders, product queries, and post-purchase follow-ups.
  • Collaborate with designers and contribute creatively to messaging, campaign copy, and content direction for retention marketing.
Website & Shopify Management:
  • Manage and optimize Shopify store backend including theme, UX, plugins, and app ecosystem.
  • Monitor and enhance checkout flows.

This is a highly data-driven role focused on improving repeat purchases, LTV, customer experience, and conversion rates through sharp insights and execution.

The ideal candidate should also bring a creative knack to drive engaging customer communications and collaborate closely with design teams for campaign content.



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