Process Optimization Specialist

17 hours ago

Kottayam, Kerala, India beBeeTransformation Full time ₹ 1,72,00,000 - ₹ 2,56,50,000

We are seeking a visionary leader to spearhead operational excellence and drive continuous improvement across multiple sites and functions.

Responsibilities:

  • Strategic Transformation
  • Utilize Lean/Six Sigma methodologies to enhance performance, eliminate waste, and boost productivity.
  • Lead transformational initiatives to adapt operations in line with evolving industry trends.
  • Define, optimize, and maintain end-to-end processes for maximum efficiency.
  • Drive SLA baselining, AHT optimization, and KPI tracking to meet operational targets.
  • Project Leadership & Delivery
  • Prioritize, scope, and execute high-impact improvement projects within budget and defined benefits.
  • Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
  • Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
  • Collaboration & Change Management
  • Foster relationships across functions to identify improvement opportunities and implement measurement systems.
  • Partner with IT to align on technology needs for process optimization.
  • Drive change management initiatives to embed a culture of continuous improvement.
  • Coach and mentor stakeholders to adopt Lean principles and best practices.
  • Performance Measurement & Governance
  • Define and monitor Key Performance Indicators (KPIs) to measure process efficiency and project impact.
  • Establish governance frameworks to sustain improvements and track benefit realization.
  • Collaborate with leadership to ensure strategic alignment and delivery of organizational goals.

Requirements:

  • Bachelor's Degree required; MBA preferred.
  • Certified Six Sigma Black Belt (mandatory).
  • Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles.
  • Proven expertise in analytics and statistical problem-solving using Minitab, MS Excel, MS PowerPoint.

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