Technical Diagnostics Support Specialist
2 weeks ago
The primary goal of this role is to provide timely and accurate support to customers and workshop technicians via remote diagnostic tools and techniques. The ideal candidate will have a strong understanding of automotive systems, including mechanical, electrical, and software components.
Key Responsibilities:
• Provide technical support to customers and workshop technicians via phone, email, or chat.
• Use advanced diagnostic tools and software to remotely diagnose automotive issues.
• Collaborate with workshop technicians to resolve complex problems.
• Provide clear explanations of diagnostic findings and recommended actions.
Requirements:
• Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum of 3-5 years of experience in automotive diagnostics, with a focus on remote diagnostics and telematics.
• Proficiency in using remote diagnostic tools and telematics systems.
• ASE (Automotive Service Excellence) certification or equivalent is highly desirable.
What We Offer:
• Full-time position with regular office hours; may require occasional weekend or evening shifts.
• Primarily office-based with potential remote work options.
• Opportunities for professional growth and development through training programs and workshops.
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