Financial Applications Technical Specialist

6 days ago

Pune, Maharashtra, India beBeeFinancialAnalysis Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title

We are looking for a skilled professional to fill the role of Financial Applications Support Analyst.

Key Responsibilities:

  • Handle a queue of financial support cases, prioritizing issues based on severity and customer impact
  • Work through complex problems, motivate change and implement solutions
  • Handle time-sensitive issues
  • Build solid relationships with our customers
  • Collaborate with Product Managers, Quality Assurance, and Development to determine solutions or workarounds
  • Balance ownership of existing case load while troubleshooting newly discovered issues
  • Maintain your knowledge of new functionality and compliance changes
  • Maintain certifications and training as required for the role
  • Get involved with initiatives, councils and projects that inspire your passion in support
  • Use your energy, drive and resourcefulness to encourage, mentor and coach others throughout the company
  • Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World)

About This Role:

We are seeking an experienced professional to provide expert-level support for our financial applications. The ideal candidate will have a strong background in finance, accounting, and software implementation.

Requirements:

  • 3 years of experience with SaaS Financial Enterprise software (eg. SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone or a similar application) in a support, implementation or consulting environment
  • Confident communicator (verbally and in writing), who collaborates with business users and peers at all levels and varying technical abilities
  • Basic knowledge or previous experience with Object Oriented Programming languages (e.g. Java, C++, Python, C#, Ruby, PHP, TypeScript, Kotlin, Swift or similar)
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax to read existing scripts and queries.
  • Basic experience with api client (SoapUI, Test Studio, and/or Postman/Bruno)

Additional Qualifications:

  • A strong level of familiarity with financial terminology and business processes relevant to the role
  • Bachelors degree in Finance, Accounting or related field, or equivalent work experience
  • Experience building internal and/or external facing documentation (KCS experience a plus)
  • Previous experience with web service integrations that use SOAP, WSDL, XML is an advantage
  • Previous experience performing in depth log analysis is an advantage
  • Previous experience with health monitoring tools is an advantage
  • Previous experience using and writing SQL basic queries is an advantage

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