Critical IT Services Manager

23 hours ago

Chennai, Tamil Nadu, India beBeeIncident Full time ₹ 15,00,000 - ₹ 20,00,000
Senior Incident Manager Job Overview">

The role of the Senior Incident Manager is a critical one within our organization. This position involves leading the resolution of major incidents and ensuring the stability and reliability of IT services.

">

The ideal candidate for this role will have strong leadership skills, excellent communication abilities, and a deep understanding of ITIL frameworks. They will be responsible for managing high-severity incidents, collaborating with cross-functional teams, and driving process improvements to minimize downtime and enhance customer satisfaction.

">Key Responsibilities:">
  • Manage major incidents (P1/P2) to ensure timely resolution and minimal business impact.">
  • Act as the central point of contact during high-severity incidents, coordinating with technical teams, stakeholders, and vendors.">
  • Drive the incident resolution process, including identification, escalation, troubleshooting, and closure.">
">Required Skills and Qualifications:">
  • Strong knowledge of ITIL frameworks, especially Incident, Problem, and Change Management.">
  • Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent.">
  • Familiarity with monitoring and alerting tools (e.g., Splunk, Dynatrace, Nagios, PagerDuty).">
  • ITIL v4 Foundation certification (mandatory).">
  • ServiceNow certification (preferred).">
">Benefits:">

This role offers a unique opportunity to work in a fast-paced environment and make a significant impact on our organization's success. As a Senior Incident Manager, you will have the chance to develop your skills, advance your career, and contribute to the growth and development of our team.

">

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

">

If you are a motivated and experienced individual looking for a challenging and rewarding role, please submit your application.

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