Senior Manager of IT Infrastructure Solutions

2 weeks ago

Bengaluru, Karnataka, India Ample Full time
Senior Manager Information Technology Infrastructure Job Description

We are seeking an experienced Senior Manager to lead our IT Infrastructure team, based out of Bangalore (Jakkur). This role will be responsible for managing the lifecycle of our IT infrastructure, including hardware and software procurement, implementation, and optimization.

About Ample

Ample is a technology and premium retail leader in India, with a rich legacy spanning over two decades in enterprise and retail. Our enterprise business addresses the intricate technology needs of corporate clients, while our retail outlets cater to the individual consumer's desires.

A trailblazer in IT retail, Ample introduced Imagine in 2004, India's pioneering store dedicated to all things Apple. Our retail footprint extends across India through more partnerships with esteemed brands like Bose, Under Armour, and ASICS. Presently, we operate a network of 100+ stores spread across 30 cities, serving the diverse needs of over 1 million retail customers.

In the enterprise domain, we deliver comprehensive end-to-end device lifecycle management and tailored technology solutions to a clientele exceeding 1500 customers. By merging innovation with profound industry expertise, Ample provides clients with bespoke solutions, empowering them to attain a competitive advantage in their respective business landscapes.

Key Responsibilities

Technology Solutioning and Procurement:

  • Collaborate and lead solutioning and strategizing efforts with stakeholders to negotiate strategies, addressing solution and budget concerns
  • Stay abreast of market trends and benchmark against office setups, facilities, and technological capabilities
  • Provide lifecycle management for hardware and software, including procurement, upgrades, and recycling
  • Procure hardware and software in accordance with budgetary constraints, ensuring the right quantity and price and as per role requirement
  • Develop comprehensive procurement reports integrating efficiency benchmarks and security risk assessments, prioritizing risk identification and mitigation plans, incident management, and ongoing technology improvements
  • Optimize cost efficiencies by procuring technology in appropriate configurations and timing
  • Oversee the procurement and implementation process for infrastructure components, including (not limited to) landline, CCTV, and mobile phone plans

Implementation and Optimization:

  • Ensure smooth implementation of technology solutions, including functionality verification and stakeholder training
  • Optimize the utilization of technology assets to ensure efficient resource usage by stakeholders
  • Manage and resolve incidents, service requests, and change requests related to infrastructure and cloud security within defined service level agreements (SLAs)

Cybersecurity and Risk Management:

  • Conduct risk assessments and security threat modelling exercises in collaboration with technology engineering teams to identify and mitigate potential security risks
  • Administer cybersecurity training sessions for employees promote awareness among employees regarding cybersecurity best practices, covering areas such as handling spam emails and online transactions, to enhance the organization's first line of defence against potential threats.
  • Implement and manage the deployment and oversight of various security tools and technologies, including EDR, NDR, Firewall, Cloud Security Posture Management, CIEM, and vulnerability assessment tools

Relationship Management:

  • Work closely with technical teams, including Identity and Authorization, Application Owners, Hosting teams, and the Security Operations Centre
  • Engage external stakeholders, such as vendors, service providers, and regulatory bodies, to ensure compliance with security standards and regulations
  • Foster strong relationships with business owners to understand their needs and priorities effectively and negotiate strategies to address concerns in alignment with organizational objectives

Key Result Areas

  • Infra Procurement, Project Management & Security
  • Solutions Alignment and Scalability
  • Presenting Infrastructure Optimization (Cost or Speed Efficiencies)
  • Risk Management – assessing & creating safeguard
  • Security Incident Reduction, Resolution and Management
  • Available infrastructure

Knowledge, Skills, Experience and Behavioural competencies

  • 5+ years of experience in infra security roles in the capacity of internal IT and relevant certifications such as CISSP, CISA, and Cloud Security certifications (e.g., AWS, GCP, Microsoft), will be an added advantage
  • Proficiency in security tools and technologies including vulnerability scanning, SIEM, EDR, and cloud security management platforms
  • Thorough understanding of security operations, risk management, and compliance requirements
  • Strong leadership skills with experience in team management and project delivery
  • Exceptional communication, stakeholder management, and problem-solving abilities.
  • Excellent analytical, problem-solving skills, organizational and time management skills

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