Infrastructure Solutions Specialist

3 weeks ago

Bengaluru, Karnataka, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a skilled Infrastructure Solutions Specialist to support the delivery of end-to-end infrastructure solutions. In this role, you will:
  • Collaborate with cross-functional teams to design, build, and integrate infrastructure required to support various platforms and business portfolios.
  • Participate in test planning and execution to ensure seamless deployment of infrastructure solutions.
  • Communicate with end-users to provide timely and accurate information and status updates.
  • Troubleshoot and resolve tickets during implementation of store networks.
  • Design, build, enhance, and integrate the infrastructure required to support various platforms and our business portfolio.
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
  • Interact with internal customers.

Required Qualifications:
  • 6+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education in Building Technology Area.
  • 6 or more years' experience in Video Management System (VMS) central applications, Physical Access Control Systems, Building Management Systems, and supporting infrastructure.
  • 6 or more years' systems deployment, configuration, and support experience in a large and complex IT environment consisting of Applications, Infrastructure, Network, and Security systems.
  • Awareness on ITIL framework and processes such as incident, change, problem, RCA.
  • Exposure working with ServiceNow, Remedy, and other ITSM tools.
  • Sound understanding of networking, application ports, and troubleshooting application issues on complex networks including LAN, WAN, and Internet.

Desired Qualifications:
  • Certification or work experience in Networking, Switching, and routing would be an added advantage.
  • Experience working with Video management Systems such as Verint, ExaqVision, March Networks, etc.
  • Digital Monitoring Products (DMP) Alarm Panel Device and Software experience.
  • UTC MASterMind Alarm Response Software experience.
  • Experience with implementing changes in a critical, 24/7 environment.
  • Experience with testing, certifying, and deploying critical updates to distributed devices across a network.
  • Knowledge of network connectivity constructs including protocols, switch configuration, and routing.
  • Experience with deployment and support of Alarm Panel devices.
  • Previous experience working with Lenel Ongaurd 7.x, Niagara, Guardian Physical, Guardian Visitor Management system is good to have.

Job Expectations:
  • Provides technology endpoint support, device configuration, installation, break/fix, and operational support for Network Video Recorders, IP Camera, and Alarm, Physical Access Control Systems, Building Management Systems, and supporting infrastructure.
  • Responsible for ensuring application and infra uptime, installation, configuration, participation in BCP testing, deployment, vulnerability remediation, and administrative support effort on SIAMS, VMS, BMS, and Physical Access Control applications under supervision of senior team members.
  • Responsible for achieving operational SLA, dedicated support to ensure SACM, and emergency patching/support for over 150,000 network video recorders, alarm panels, security cameras, access control panels, and badge readers across enterprise.
  • Uses diagnostic and other tools to maintain, troubleshoot, and restore service or data to systems or escalates if needed to meet established service level agreements.
  • Troubleshoots network, hardware, and software issues using pre-defined guidelines, Standard Operating Procedures (SOP), templates, and/or test scripts, identifies, and escalates problems.
  • Tracks changes and performance trends and participates in process improvement activities.
  • Works in 24x7 rotational shifts and on-call based on business needs.

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