
Chief People Operations Specialist
2 weeks ago
An HR Operations Manager will lead the delivery of scalable, efficient, and employee-centric HR services across global operations.
This role is pivotal in driving transformation through process standardization, and data-driven insights.
- Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes.
- Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
Process Excellence & Standardization
- Drive harmonization of HR processes
- Implement continuous improvement initiatives
- Champion automation and scalability with platforms like SAP SuccessFactors
Compliance & Governance
- Ensure compliance with global labor laws, data privacy regulations
- Conduct periodic audits and risk assessments to uphold operational integrity
Team Leadership & Collaboration
- Foster a culture of innovation, accountability, and service excellence.
- Collaborate with regional HR leaders, business stakeholders to align operational goals
Analytics & Reporting
- Leverage analytics tools to generate actionable insights on workforce trends, service performance
- Deliver dashboards and reports to senior leadership
Scaling up
- Lead the strategic scaling of GBS operations by expanding service scope, increasing delivery capacity
- Bachelor's or Master's degree in Human Resources, Business Administration or related field.
- 6+ years of progressive HR experience, with at least 3 years in a GBS environment.
- Strong expertise in HR systems, process automation, and service delivery models.
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