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Learning Solutions Specialist

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Key Account Manager

This role is ideal for a highly organized and client-focused professional who wants to grow in the professional learning services industry.

  • Support senior account leadership in the growth of learning service sales to clients.
  • Manage key client accounts, interact with stakeholders, identify opportunities, and report commercial results.
Key Responsibilities
  • Collaborate with Engagement Directors to manage key client accounts across regions.
  • Engage with client stakeholders to discover unmet needs or potential service gaps.
  • Create materials and presentations to support upsell or renewal opportunities.
  • Lead document preparation and presentation for RFI and RFP responses.
  • Help track win/loss data and sales KPIs across the portfolio.
  • Conduct preliminary research on client organization changes that could signal opportunities.
  • Work with service line leaders to align internal solutions to unmet client needs.
  • Respond to routine client queries and escalate issues where needed.
Required Skills and Qualifications
  • Develop strong relationships with client stakeholders and NIIT team members.
  • Presentation and pitching skills to showcase NIIT capabilities.
  • Clear and professional communication in both verbal and written formats.
  • Strong organizational and time-management abilities.
  • Analytical mindset with comfort working with data and reporting tools.
Benefits

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to protected characteristics.