Quality Assurance Specialist

10 hours ago

Mayiladuthurai, Tamil Nadu, India beBeeQuality Full time ₹ 1,04,000 - ₹ 1,30,878
Role Overview :

As a Quality Assurance Specialist, you will play a pivotal role in ensuring the highest standards of quality are met across various processes.

  • The ideal candidate will possess strong analytical skills and attention to detail to identify areas for improvement.
Responsibilities :
  • Audit calls on a daily basis to assess adherence to quality standards.
  • Provide actionable feedback to agents highlighting key areas for development.
  • Analyze data to optimize process efficiency and implement corrective actions.
  • Collaborate with cross-functional teams to enhance overall quality scores.
Requirements :
  • 1-4 years of experience in call auditing with expertise in BPO/Call center environments.
  • Excellent communication and interpersonal skills, with multilingual abilities a significant advantage.
  • Immediate joiners are preferable.
Benefits :
  • Opportunity to work with a dynamic team focused on delivering exceptional quality outcomes.

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