Technical Solutions Expert

2 weeks ago

Salem, Tamil Nadu, India beBeeExpert Full time ₹ 8,00,000 - ₹ 12,00,000
IT Support Specialist

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team.

Key Responsibilities:
  • Provide first-level technical support via phone, email, or ticketing system for all IT-related queries and incidents.
  • Assist with troubleshooting and resolving incidents within agreed SLA timelines or escalate to appropriate teams when necessary.
  • Log all incidents and requests accurately in the Service Management tool.
  • Follow standard procedures for proper escalation of unresolved issues.
  • Collaborate with other IT teams to ensure seamless service delivery.
  • Contribute to the creation and maintenance of technical documentation and knowledge base articles.
  • Support remote users and ensure proper functionality of VPN, remote desktops, and other remote access tools.
Requirements:
  • Fluent in French and English (written and spoken).
  • Proven experience in a Service Desk / IT Support role (1–6 years preferred).
  • Good understanding of Windows OS, Microsoft Office Suite, Active Directory, and basic networking.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced, team-oriented environment.

This is an excellent opportunity for those who thrive in a dynamic and collaborative environment. As an IT Support Specialist, you will have the chance to make a real difference in the lives of our customers.

Benefits:

Our company offers a competitive salary and benefits package, including opportunities for professional growth and development.

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