
Operations Coordinator
14 hours ago
We are looking for a highly skilled Operations Coordinator to join our team. This is an exciting opportunity to work in a fast-paced environment and contribute to the growth of our business.
About the RoleThe Operations Coordinator will play a key role in ensuring smooth client onboarding, seamless coordination with telecom operators, and efficient monitoring of messaging traffic. This involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestic and international.
Key Responsibilities- Client Onboarding:
Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
- Traffic Assurance:
Track monthly traffic targets received from internal stakeholders and break them into weekly and daily targets to monitor and achieve the targets.
- Telco Coordination:
Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues in a timely manner.
- Reports & Analytics:
Publish daily performance reports of clients for review, routing deviations.
Monitor traffic from customers, identify and analyse reasons for traffic growth or dip, and highlight with the sales team for corrective action.
- Collaboration:
Work closely with other departments, including development, sales, and quality assurance, to ensure a seamless customer experience.
- Process Improvement:
Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
- Documentation:
Create and maintain detailed, accurate documentation of SOPs for regular operations.
- Bachelor's/Master's degree.
- Hands-on experience/knowledge on CPaaS, A2P SMS, RCS with Routing.
- Minimum 4+ years of experience in the job offered or in a related role.
- Knowledge in SQL, advanced Excel, and PowerPoint presentation.
- Customer Success & Business Operations experience.
- Able to communicate both technically and non-technically.
- Exceptional interpersonal, verbal, written communication skills, and good customer handling capabilities.
- Excellent presentation skills and proficiency at making one-on-one and group presentations.
- Good understanding of business numbers and sharp analytical and predictive skills.
- Passionate and able to work in a fast-paced environment.
- ITIL-V4 certification related to business operations is a plus.
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