Results-Driven Operations Leader

2 weeks ago


Nellore, Andhra Pradesh, India beBeeOperations Full time ₹ 75,00,000 - ₹ 1,25,00,000
Job Title

We are seeking a results-driven professional to lead our operations team. As an Assistant Operations Manager, you will be responsible for supervising and leading a group of team leads and associates to meet all service level agreements (SLAs) relative to any and all functions in the department.

Key Responsibilities:

  • Leadership: Supervise and lead a group of team leads and associates to meet all SLAs relative to any and all functions in the department.
  • Production Reports: Maintain daily, weekly, and monthly production reports.
  • Customer Experience: Drive customer experience metrics.
  • SLA and KPIs: Meet all key SLAs and KPIs.
  • Department Coordination: Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects.
  • Strategic Recommendations: Provide recommendations for strategies and process improvements to add value to teams and clients.
  • Team Collaboration: Coordinate with other internal support teams to ensure seamless production by the operations team.

Required Skills and Qualifications:

  • Analytical and Logical Skills: Good analytical and logical skills.
  • MS Office: Good knowledge of MS Office.
  • Team Leading: Team leading skills.
  • Mentoring and Motivating: Mentoring and motivating skills.
  • Coaching and Feedback: Coaching and feedback skills.
  • Positive Attitude: Positive attitude.
  • Flexibility: Flexibility to work in shifts.
  • Confident: Confident.
  • Energetic and Enthusiastic: Energetic and enthusiastic.

Benefits:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

Contact Information:

Reena Baldota
reena.baldota@firstsource.com



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