
Results-Driven Operations Leader
2 weeks ago
We are seeking a results-driven professional to lead our operations team. As an Assistant Operations Manager, you will be responsible for supervising and leading a group of team leads and associates to meet all service level agreements (SLAs) relative to any and all functions in the department.
Key Responsibilities:
- Leadership: Supervise and lead a group of team leads and associates to meet all SLAs relative to any and all functions in the department.
- Production Reports: Maintain daily, weekly, and monthly production reports.
- Customer Experience: Drive customer experience metrics.
- SLA and KPIs: Meet all key SLAs and KPIs.
- Department Coordination: Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects.
- Strategic Recommendations: Provide recommendations for strategies and process improvements to add value to teams and clients.
- Team Collaboration: Coordinate with other internal support teams to ensure seamless production by the operations team.
Required Skills and Qualifications:
- Analytical and Logical Skills: Good analytical and logical skills.
- MS Office: Good knowledge of MS Office.
- Team Leading: Team leading skills.
- Mentoring and Motivating: Mentoring and motivating skills.
- Coaching and Feedback: Coaching and feedback skills.
- Positive Attitude: Positive attitude.
- Flexibility: Flexibility to work in shifts.
- Confident: Confident.
- Energetic and Enthusiastic: Energetic and enthusiastic.
Benefits:
Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
Contact Information:
Reena Baldota
reena.baldota@firstsource.com
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