US Accommodation Services Associate

3 days ago

Mumbai, Maharashtra, India beBeeAccommodation Full time ₹ 18,00,000 - ₹ 25,00,000

We are seeking dedicated and detail-oriented professionals to join our team in a dynamic, fast-paced environment.

Job Description

The primary responsibility of this role will be to manage and resolve employee accommodation service requests in compliance with ADA guidelines.

  • Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines.
  • Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Required Skills & Qualifications
  • 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains.
  • Excellent verbal and written communication skills – English fluency at a native speaker level is essential.
  • Strong tracking and documentation capabilities; experience with ticketing systems is preferred.

The ideal candidate will be a proactive, detail-oriented individual with the ability to work independently when needed and collaborate closely with team members to ensure consistency in service delivery and escalation management.

Key Responsibilities
  • Collaborate closely with team members to ensure consistency in service delivery and escalation management.
  • Maintain records and audit trails for compliance and reporting purposes.
  • Provide support across accommodation-related queries during US working hours (night shift IST).
Benefits

This role offers a unique opportunity to work in a 24x5 global business model, requiring flexibility and commitment from candidates.

Mandatory Requirements

Candidates must demonstrate the ability to work with flexibility and commitment, adhering to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores.

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