Learning Experience Manager

2 days ago

Nellore, Andhra Pradesh, India beBeeProgram Full time ₹ 60,00,000 - ₹ 1,50,00,000
**Job Description:**

The role of a Program Coordinator is to ensure the smooth operation of our programs, providing support to learners and coordinating with internal teams.

The ideal candidate will have excellent written and verbal communication skills, thrive in a fast-paced environment, and be adaptable to evolving processes.

Key Responsibilities:

  • Serve as the point of contact for learners, addressing inquiries and resolving issues to ensure a positive experience.
  • Work closely with internal teams to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.
  • Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
**Required Skills and Qualifications:**
  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
**Benefits:**

At our organization, you'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

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