
E-Learning Operations Manager
4 days ago
The purpose of this role is to manage the end-to-end lifecycle of learning content within a Learning Management System (LMS). This includes ensuring seamless course delivery, effective learning administration, and successful content development initiatives.
Key Responsibilities:- Course Publishing & Content Management:
- Configure and publish learning courses, curricula, and learning paths within the LMS.
- Ensure proper course categorization, tagging, and metadata for optimal searchability and reporting.
- Manage course enrollment processes, prerequisites, and completion requirements.
- Coordinate SCORM, xAPI, and other content package uploads and testing.
- Maintain course catalogs and ensure content accuracy and currency.
- Troubleshoot technical issues related to course functionality and user access.
- Quality Assurance:
- Conduct quality assurance of content assets that are requested to load in the LMS.
- Ensure quality standards are adhered to.
- Learning Administration:
- Administer user accounts, roles, and permissions within the platform.
- Monitor learner progress and completion rates across all courses and programs.
- Generate and analyze learning analytics reports to track engagement and effectiveness.
- Manage compliance training requirements and automated notifications.
- Support learners with technical issues and platform navigation.
- Coordinate with IT and vendor support for system maintenance and updates.
- Maintain learning records and ensure data integrity within the system.
- Strategic Learning Support:
- Collaborate with learning and development teams to align LMS capabilities with organizational learning objectives.
- Provide recommendations for platform optimization and feature utilization.
- Support the evaluation and implementation of new learning technologies and integrations.
- Assist in developing learning governance policies and standard operating procedures.
- Participate in vendor meetings and platform upgrade planning.
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