High-Tech Customer Service Representative

1 week ago


Thiruvananthapuram, Kerala, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title:

Technical Support Specialist Level 2

We are seeking a skilled Technical Support Specialist to join our team. As a Level 2 support specialist, you will be responsible for providing technical assistance to clients via remote tools and managing support tickets in a fast-paced environment.

  • You will provide support for Windows and Mac platforms across multiple clients and client-site locations.
  • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.

Key Responsibilities:

  • Provide level 2 support for windows and mac platforms across multiple clients and client-site locations.
  • Troubleshoot and resolve complex issues related to o365, windows, mac os, networking, hardware, and software configurations.
  • Use remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.

Required Skills and Qualifications:

  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining windows, mac os environments, including hardware, software, and network configurations.
  • Advanced skills in office 365 configuration and troubleshooting (exchange, teams, onedrive, sharepoint).
  • Proficient in troubleshooting remote support tools (e.g., rdp, anydesk, teamviewer).
  • Solid l1 to l2 support skills, including device troubleshooting, software installation, patching, and configuration.
  • Strong experience in ticketing systems (e.g., connectwise, servicenow, zendesk).
  • Familiarity with cloud platforms like azure, aws, and knowledge of cloud infrastructure is a plus.
  • Ability to plan and execute maintenance activities, ensuring minimal disruption to client operations.
  • Excellent documentation skills, with attention to detail in creating clear and structured records.


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