Cloud Operations Specialist

Job Title: Cloud Operations Specialist

We are seeking a highly skilled and experienced Cloud Operations Specialist to join our team.

About the Role

• Design, implement, and maintain scalable and secure infrastructure solutions using cloud technologies.
• Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support SaaS operations.
• Collaborate with cross-functional teams to ensure smooth delivery of SaaS products.

Key Responsibilities:

1. Provide technical expertise and leadership to SaaS Operations Production Operations teams.
2. Help implement the Cloud Operations team's goals and deliverables as determined by company leadership.
3. Ensure smooth operations of SaaS products.
4. Take ownership of customer implementations, including Service Level Agreements (SLA) and Service Level Objectives (SLO).
5. Automate, enhance, and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting.
6. Drive key processes in SaaS Operations, including Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting.
7. Drive Disaster Recovery and failover procedures, training, testing, and team readiness.
8. Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
9. Contribute to process improvements and technical improvements that lead to increased stability and reliability.
10. Support continuous improvements in SaaS Operations by developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.
11. Improve automation of provisioning, deployment, monitoring, alerting, and escalation.
12. Support Secure operations by implementing best-in-class recommendations for secure operations.
13. Carry out ongoing Production Ops activities with precision and quality.
14. Define, build, and deliver a high-quality SaaS Platform.
15. Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform.
16. Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures.
17. Help obtain and maintain various certifications.
18. Being a good team player and a leader when needed for a high-performance Cloud/SaaS delivery team by reviewing personal/team performance, quality reviews, managing operations and operational issues.
19. Establish a culture of high performance, ownership, delivery focus, and continuous improvement.
20. Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.
21. Act as an internal contact for platform services issues for customers.

Requirements:

• Has experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components in a secure and controlled manner.
• Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.
• Strong understanding of how to build, scale, and manage complex multi-product/service environments.
• Building lean, automated, scalable support structures versus labor-intensive environments.
• Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.
• Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

Why Choose Us?

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.