Supporting E-Commerce Success

5 hours ago


Thoothukudi, Tamil Nadu, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Support Specialist

We're hiring a Customer Support Specialist to join our team of 16 members. As a trusted leader in e-commerce solutions, we provide prompt, polite, and solution-driven support to thousands of stores worldwide.

About the Role:

The ideal candidate will have strong WordPress knowledge (troubleshooting, debugging, database, plugins) and hands-on experience with WooCommerce.

Key Responsibilities:
  • Troubleshoot and resolve WordPress & WooCommerce issues with confidence.
  • Communicate clearly and patiently with customers (via tickets, email, and live chat).
  • Spot recurring issues and share feedback with the development team to improve products.
  • Keep plugin documentation updated with new features.
  • Manage tickets in our support tool and collaborate on GitHub.
Requirements:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a remote team.
  • Proficiency in WordPress and WooCommerce.
Benefits:
  • Flexible work timings.
  • 16 paid leaves annually.
  • Supportive, collaborative colleagues.
  • Remote-friendly global team.
  • Ongoing training and professional development opportunities.

If you have 1+ year of customer support experience and want to grow with a product company that values both its team and customers, apply now.



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