Credit Operations Manager

2 weeks ago


Chennai, Tamil Nadu, India Kaleidofin Full time
Kaleidofin's Mission

We aim to become a leading player in enabling finance for everyone, everywhere. Our mission is to build a digital ecosystem that ensures finance for all.

Job Details

Role Summary:

  • Develop and implement effective strategies to manage and reduce delinquencies in Unsecured Loan portfolios.
  • Maintain a deep understanding of the end-to-end collections process and compliances, ensuring BC partners' branches follow the same and are in touch with customers for timely recoveries.
  • Send legal notices/overdue notices/SMSs etc. to borrowers in coordination with Partner teams.
  • Introduce proactive measures/devise strategies to prevent/reduce default and improve collections efficiency across various stages of delinquency.
Essential Requirements

Necessary Qualifications:

  • Bachelor's degree in finance, Business Administration, or a related field (MBA preferred).
  • At least 4-7 years of experience in collections for unsecured lending, specifically in NBFCs or financial institutions handling Personal and Business Loans.
  • Strong knowledge of collections processes, risk management, and compliance regulations for NBFCs in India.
  • Excellent team leadership and partner management abilities.
  • Proficient in data analysis, with an understanding of tools and metrics for collections performance.
  • Ability to handle field activities, conduct partner visits, and manage escalations effectively.
  • Willingness to travel extensively.
  • Strong communication and interpersonal skills for managing teams, partners, and customers.
Our Offerings

We Provide:

  • A competitive salary range of ₹25,00,000 - ₹35,00,000 per annum.
  • A dynamic and innovative work environment.
  • Opportunities for growth and professional development.
  • A collaborative and supportive team culture.


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