SF Order Management Professional

3 days ago

Nellore, Andhra Pradesh, India beBeeOrderManagement Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title:

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  • SF Order Management Professional">
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We are seeking a highly motivated and skilled professional to join our team. As an SF Order Management professional, you will be responsible for managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.

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Key Responsibilities:

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  2. Order Management: Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.">
  3. Customer Service: Provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries.">
  4. Order Tracking and Resolution: Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.">
  5. Communication: Communicate with internal teams, such as warehouse and shipping, to resolve order-related issues.">
  6. Problem Solving: Analyze and resolve complex customer complaints, escalating issues to management as necessary.">
  7. Process Improvement: Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.">
  8. Data Entry and Record-Keeping: Accurately enter orders from customer order forms.">
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Requirements:

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  • Experience: 1-2 years of customer service experience, preferably in Order Management.">
  • Skills:">
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    • Excellent communication skills, problem-solving, and analytical skills.">
    • Strong attention to detail and ability to multitask.">
    • Proficiency in Microsoft Office.">
    • Ability to work in a fast-paced environment and adapt to changing priorities.">
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  • Language: Fluency in English (written and verbal) is required.">
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About Us:

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We are committed to delivering high-quality services to our clients and providing a positive experience for our employees.

"]},

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