
Operations Team Manager
4 days ago
Job Opportunity
A team leader drives performance in productivity, quality, shrinkage, and attrition by leading and managing a team of 15–20 members. The role involves regular coaching and support to team members and reviewing processes for improvement.
Key responsibilities include identifying training needs, addressing process gaps, monitoring performance, and conducting weekly coaching sessions. The team leader will handle floor support and escalations while ensuring individual contributor targets are met.
The ideal candidate should have prior experience in international processes, team management, and supervision. Strong organizational and analytical abilities are required, along with excellent verbal and written communication skills in English.
Proficiency in basic computer skills, particularly MS Excel, is necessary for the role. The team leader will work closely with the team to achieve common goals and contribute to their development and the organization's growth.
Effective leadership and management skills are crucial, as well as the ability to motivate and guide a team. Flexibility and adaptability are also essential requirements for this position.
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