Senior Account Strategist

1 week ago


Noida, Uttar Pradesh, India MyOperator Full time
Job Title: Senior Account Strategist

Job Summary:
MyOperator is seeking a highly skilled Senior Account Strategist to join our team. As a Senior Account Strategist, you will be responsible for managing a large portfolio of key customer accounts, identifying and prioritizing accounts based on outstanding issues, growth opportunities, strategic value, and renewal timeframe. You will develop a strategy for each account that identifies critical success factors, measurable milestones, potential obstacles, and a recommended plan of action. You will work collaboratively with various internal teams and individuals to ensure the best interest of the customer.

Key Responsibilities:
  • Account Activation: Handle client account activation and ensure it is done within 24 hours.
  • CSAT: Maintain a CSAT of at least 80%.
  • Client Handling: Handle technical and operational issues raised by existing clients over various mediums, including chat tickets, calls, and emails, with a 1st response time of fewer than 2 hours on emails and 2 minutes over chat, and at least 80% First Call Resolution (Calls).
  • Client Relation: Build and maintain a strong relationship with clients, connecting with at least 60% of assigned clients.
  • Retention: Maintain a retention rate of at least 70%.

Requirements:
  • 12 years of experience in communications, marketing, sales, account management, or client success.
  • Strong verbal and written communication, strategic planning, and project management skills, including ARPU, Retention, and Churn %.
  • Engineering background preferred.
  • Excellent knowledge of MS Office, including Excel, Word, and PPT.
  • Graduation in any domain is acceptable.
  • Hands-on experience with CRM software is a plus.
  • Clear communication skills to handle clients.

Benefits:
  • Work from office.
  • Device & WiFi Reimbursements.


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