Operations Manager

3 days ago


Kottayam, Kerala, India beBeeTeamLeader Full time ₹ 9,00,000 - ₹ 15,00,000

Job Overview

A key role in our organization is responsible for leading and managing a team of professionals. The position involves driving team performance, providing coaching and support, reviewing processes, identifying training needs, and handling floor support and escalations.

About the Team Leader Position

This role requires prior experience in handling international processes, as well as experience in team management and supervision. The ideal candidate should have excellent leadership and communication skills, with the ability to motivate and inspire the team to achieve their goals. Strong analytical and problem-solving skills are also essential for this role.

Responsibilities

  • Lead and manage a team of 15-20 members
  • Drive team performance and productivity
  • Provide coaching and support to team members
  • Review processes and identify areas for improvement
  • Handle floor support and escalations

Requirements

  • Prior experience in handling international processes
  • Experience in team management and supervision
  • Excellent verbal and written communication skills
  • Strong organizational and analytical abilities

The ideal candidate will be responsible for maintaining high levels of productivity, quality, shrinkage, and attrition. They will work closely with the team to identify areas for improvement and implement changes to enhance performance and customer satisfaction.


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