Business Store Director

1 week ago

Thiruvananthapuram, Kerala, India beBeeManager Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title:

Position Description:

The primary goal of this role is to successfully manage the store, overseeing its daily operations. Additionally, the incumbent must maintain compliance with established guidelines to deliver exceptional customer experiences and effectively manage store revenue & cost targets.

Key Responsibilities & Accountabilities:

  • Store Operations:
    • Ensure store operations are in line with predefined SOPs while maintaining a look and feel consistent with company guidelines/standards.
    • Monitor inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.
    • Oversee visual merchandising efforts to create appealing and on-brand product displays and store layouts.
    • Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and meeting financial targets.
    • Implement security measures and loss prevention strategies to safeguard inventory and assets.
    • Accountable for clearing the store for formal launches across various dimensions and during refit & conversion.
  • Customer Experience:
    • Develop processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
    • Ensure an outstanding in-store customer experience through product knowledge, assistance, and issue resolution, fostering customer loyalty.
    • Establish KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.
  • People Management:
    • Lead retail staff, providing guidance, coaching, and performance feedback to ensure high levels of customer service and sales effectiveness.
    • Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.
    • Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and maintain integration of in-store & online operations.

Requirements:

Minimum 5 years of retail management experience.

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