ServiceNow IT Operations Management Specialist

1 day ago

Ajmer, Rajasthan, India beBeeImplementation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Summary:
We are looking for an experienced ServiceNow ITOM Implementation Specialist to join our team. The ideal candidate should have strong technical and analytical skills, be able to think outside the box, and have a passion for tackling complex problems.

Key Responsibilities:
• Design, develop, test, and configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
• Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
• Coordinate with internal and external stakeholders for the development of user stories, configurations, and delivery on agreed timelines.
• Configure modules, develop custom solutions as required through scripting and software development.
• Prepare HLD/LLD, architecture design, and technical documentation as specified and internally required.
• Work with the platform team to update technology direction and strategy and manage BAU tasks.
• Provide value-based assessments and workshops to help maximize business results from the ServiceNow software.

Requirements:
• At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.
• Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP), and expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
• Expert knowledge on Event, Alert, Incident Management rules, Event, Alert mapping with monitoring sources, know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
• Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources, and manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
• Expertise in configuring UI Actions/UI Policy ACL, etc., hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
• Experience with Performance Analytics, Predictive Intelligence, and designing KPI driven Reporting & Dashboards.
• Develop & manage application code, user interfaces, and integration components, create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.

Desired Credentials/Knowledge:
• CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event/CSA
• NOW Platform Development & Implementation
• ITIL Certified (optional)

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