
Diverse Workplace Dispute Resolver
3 days ago
Grievance Resolution Specialist
Job Summary:We are seeking a skilled and empathetic Grievance Resolution Specialist to handle employee and stakeholder concerns with professionalism, discretion, and care.
Main Responsibilities:- Receive and Manage Grievances: Responsible for receiving, logging, and managing all formal grievances and complaints in a fair and timely manner.
- Investigate and Mediate: Conduct impartial investigations through interviews, data collection, and documentation, and mediate between parties to reach fair and timely resolutions.
- Ensure Compliance: Ensure compliance with internal policies and applicable labor laws.
- Advise and Educate: Advise employees and management on grievance handling procedures and educate them on conflict resolution best practices.
Skill Requirements:
- Strong Communication Skills: Excellent written and verbal communication skills are essential for this role.
- Conflict Resolution Skills: A strong understanding of conflict resolution and investigative skills, with the ability to stay objective and unbiased in sensitive situations.
Education and Experience:
- Bachelor's Degree: Bachelor's degree in HR, Law, Psychology, Business Administration, or a related field.
- Experience: 1–2 years of experience in grievance handling, employee relations, or a similar role.
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