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Account Engagement Specialist

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Vijayawada, Andhra Pradesh, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 90,00,000
About the Role

Our organization seeks a proactive professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves delivering exceptional service to customers while driving revenue growth through strategic engagement.

Key Responsibilities:
  • Engage with customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions for future reference.
  • Generate reports on key metrics like conversions and account actions to inform business decisions.
Requirements:
  • Advanced knowledge of Microsoft Excel software is essential for data analysis and reporting.
  • Basic knowledge of Microsoft Word is necessary for document creation and editing.
  • Analytical skills are required to track performance metrics and improve processes for increased efficiency.
  • Organized and detail-oriented professionals with the ability to meet deadlines will thrive in this role.
  • Problem Solving ability is critical for resolving complex customer issues.
  • Experience in customer service is highly valued as it demonstrates a commitment to delivering exceptional customer experiences.
  • Strong communication and negotiation skills are essential for building rapport with customers and resolving disputes effectively.
  • Proficiency with CRM systems like Salesforce is required for managing customer relationships and data.
  • Experience in Zendesk is an asset for efficiently handling customer inquiries and issues.