Ecommerce Senior Program Director

4 days ago

Mysore, Karnataka, India beBeeLeadership Full time ₹ 1,44,30,000 - ₹ 2,24,94,000

Program Management Role

We are seeking an experienced Program Manager to lead key initiatives in our Customer Service organization.

This role will strengthen leadership within the team, manage high-priority customer escalations, and shape the technology roadmap to improve both customer and agent experience.

The Program Manager will be responsible for managing a large operations team spread across multiple locations, ensuring smooth handling of complex issues that go beyond frontline support.

This is a strategic leadership position that requires close collaboration with cross-functional teams and regular engagement with senior leadership, thriving in a fast-paced environment.

Key Responsibilities:

  • Customer Escalation Management
  • Strategic Program Management
  • Technology & CS Roadmap Development
  • Stakeholder & Leadership Alignment

About You:

  • You have 12+ years of experience in Customer Service/Operations/Program Management in an e-commerce environment.
  • You have proven ability to lead and manage large distributed teams, ensuring delivery of service level agreements, high agent quality, productivity, and a customer-first culture.
  • You possess strong problem-solving, analytical skills, and stakeholder management skills.
  • You have hands-on experience with CRM platforms, automation tools, and knowledge bases.

What We Offer:

  • A chance to work with a young, aggressive, and talented team.
  • A dynamic work environment with plenty of challenges and opportunities for growth.

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