Senior eCommerce Account Manager

2 days ago

Mysore, Karnataka, India beBeeEcommerce Full time ₹ 75,00,000 - ₹ 1,25,00,000
Job Description

The role of a Senior eCommerce Account Manager involves leading and scaling business growth for top-tier clients across various marketplaces. This position demands strategic alignment, marketplace operations expertise, and account growth to drive revenue and GMV goals.

  • Client Relationship Management: Serve as the primary point of contact for clients, ensuring satisfaction and strategic alignment through regular strategy calls, executive touchpoints, and business reviews.
  • Marketplace Strategy & Execution: Develop data-backed strategies aligned with industry trends and client objectives, focusing on GMV, profitability, and channel diversification.
  • Performance Optimization: Monitor and optimize key performance indicators (KPIs) like Sell-Through Rate (STR), fulfillment lead times, and pricing effectiveness, identifying and resolving technical issues.
  • Data-Driven Insights & Reporting: Deliver regular performance updates and dashboards on GMV, operational health, and ad efficiency, using platform analytics to guide strategy.
  • Account Growth & Renewal Management: Identify upsell opportunities, lead conversations on new marketplaces, and support revenue retention and renewal processes by demonstrating clear ROI.
  • Internal & Cross-Functional Collaboration: Work with client success engineering, support, and product teams to troubleshoot and improve service delivery, ensuring alignment across teams through playbooks and process documentation.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A Bachelor's or Master's degree in Business, Marketing, or a related field.
  • 3–9 years of experience managing eCommerce marketplace accounts.
  • Hands-on knowledge of retail marketplace tools and seller portals.
  • Strong analytical skills and ability to translate data into clear strategies.
  • Excellent client communication, stakeholder management, and project leadership abilities.
  • Familiarity with Chatgpt, Copilot, Powerpoint, Excel, SQL, Salesforce, Notion, and BI tools is preferred.
Benefits

This role offers opportunities for professional growth, collaboration with cross-functional teams, and the chance to drive business success through data-driven insights and strategic decision-making.

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