
Supply Chain Operations Manager
6 days ago
We are seeking a detail-oriented and process-driven professional to manage reverse logistics operations, ensuring timely execution and minimal financial loss. This role involves coordinating and tracking returns from customers and suppliers, maintaining accurate records, and providing regular reports.
Key Responsibilities- We track and manage customer return shipments due to failed deliveries, cancellations, or rejections.
- Coordinate with logistics partners and customer service teams for proper handling of returns.
- Maintain RTO reports, verify physical returns, and update system records accordingly.
- Investigate reasons for returns and escalate operational issues to concerned teams.
- We plan and execute return shipments to vendors/suppliers due to quality issues, expiries, excess stock, or damages.
- Prepare necessary documentation for each transaction.
- Ensure approvals are in place before initiating RTV dispatches.
- Track receipt acknowledgments and reconcile returned inventory with vendors.
- We ensure timely reconciliation of physical stock with system records post RTO/RTV movement.
- Work with the warehouse and finance teams for accurate claim settlements, write-offs, and adjustments.
- We maintain accurate records for all RTO/RTV activities with supporting documents for audit compliance.
- Coordinate with warehouse, procurement, quality control, and vendor teams for smooth reverse logistics operations.
- Generate regular MIS reports for RTO/RTV metrics.
- Bachelor's degree in Commerce, Supply Chain, or Logistics-related fields.
- Minimum 2 years of experience in return logistics, warehouse operations, or supply chain processes.
- Working knowledge of ERP systems and proficiency in MS Excel.
- Familiarity with documentation, return workflows, and logistics coordination.
- Strong attention to detail, problem-solving skills, and process orientation.
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