Senior Customer Support Expert

1 week ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 0 - ₹ 1

Job Overview: We are seeking an experienced Technical Support Lead with 5+ years of experience to lead our customer support operations.

About the Role:

  • A highly organized individual is required to manage multiple priorities in a fast-paced environment.
  • The successful candidate will have intermediate to advanced proficiency in Excel and experience working with large data sets.
  • You will be skilled at identifying root causes and structuring logical recommendations for operational improvements.
  • Your attention to detail and commitment to accuracy and data security will ensure that our customers receive exceptional support.
  • You will be comfortable working cross-functionally and across time zones, with partial overlap with US business hours.
  • Intermediate understanding of technical systems, APIs, and SQL is required.
  • Experience working with support ticketing systems such as Jira Service Desk is preferred.
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is also preferred.

Responsibilities:

  • Self-motivated and proactive with a strong sense of ownership and passion for improving customer support processes and outcomes.
  • Excellent written and verbal communication skills with the ability to convey technical concepts clearly and professionally.
  • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues.
  • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements.
  • Detail-oriented with a commitment to accuracy, quality, and data security.
  • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours.
  • Intermediate understanding of technical systems, APIs, and SQL.
  • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus.
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.

Requirements:

  • 5+ years of experience in a similar role.
  • Excellent written and verbal communication skills.
  • Strong analytical skills with intermediate to advanced proficiency in Excel.
  • Intermediate understanding of technical systems, APIs, and SQL.

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