
English Customer Service Position
3 hours ago
We are seeking an English-speaking Customer Support Representative to handle both voice and non-voice interactions.
Job DescriptionThe ideal candidate will possess strong communication skills, patience, and problem-solving abilities. They will be responsible for providing clear, accurate, and timely information regarding products and services in English. The representative will also assist customers in troubleshooting problems and guiding them through solutions over the phone, while maintaining a high level of service excellence on all calls.
Key Responsibilities:- Voice Support: Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
- Provide clear, accurate, and timely information regarding products and services in English.
- Assist customers in troubleshooting problems and guiding them through solutions over the phone.
- Maintain a high level of service excellence on all calls.
- Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
- Maintain thorough documentation of customer interactions and resolutions in English.
- Collaborate with other departments (e.g., technical, sales, or billing teams) to address complex customer issues.
- Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
- Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
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