
In-Room Dining Operations Lead
19 hours ago
Lead In-Room Dining Operations
As a seasoned hospitality leader, we are seeking a dynamic and customer-focused individual to join our team as an In-Room Dining Captain. In this key role, you will be responsible for overseeing the seamless delivery of exceptional in-room dining experiences that exceed our guests' expectations.
- Manage and coordinate the in-room dining team to ensure prompt and professional service delivery.
- Monitor and maintain high standards of cleanliness, hygiene, and quality control.
- Act as the primary point of contact for guest requests, complaints, and special preferences, demonstrating exceptional communication and problem-solving skills.
- Collaborate closely with kitchen teams and other departments to ensure smooth operational workflows.
- Identify and develop opportunities for staff growth and development, fostering a culture of excellence and motivation.
- Maintain accurate records of inventory levels, equipment maintenance, and daily reports, providing actionable insights to inform strategic decisions.
Requirements:
- A Hotel Management Diploma or equivalent is highly desirable.
- Minimum 2-3 years of experience in food and beverage services, preferably within in-room dining environments.
- Superior leadership and communication skills, with the ability to inspire and motivate others.
- Strong attention to detail and a genuine passion for delivering exceptional customer experiences.
What We're Looking For:
Our ideal candidate will possess outstanding leadership qualities, a deep understanding of customer-centricity, and the ability to thrive in fast-paced, dynamic environments. If you share our commitment to delivering world-class hospitality experiences, we encourage you to apply for this exciting opportunity.
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