
Strategic Business Process Specialist
2 days ago
Job Opportunity:
We are seeking a seasoned Business Process Specialist to spearhead our Payments & IT domain initiatives.
About the Role:
- Define and document business requirements for cross-functional teams, ensuring seamless alignment with project objectives.
- Analyze and mitigate system gaps, automate manual tasks, and identify opportunities for process improvement.
- Drive Agile team development by streamlining workflows, enhancing collaboration, and fostering a culture of continuous learning.
- Cultivate strategic relationships with stakeholders to inform product roadmaps and drive business growth.
- Leverage industry expertise to develop innovative solutions that meet user needs and exceed expectations.
- Facilitate change management initiatives, leveraging best practices to ensure successful releases.
- Promote effective communication among Product, Program, Development, and Customer Service teams.
- Negotiate key performance indicators with stakeholders to ensure alignment with business objectives.
- Develop comprehensive product documentation (guides, manuals, processes) to support customer success.
- Serve as a champion for User Experience, driving design decisions that enhance the overall user journey.
The ideal candidate will possess 8–12 years of experience and be located in Pune.
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