Program Coordinator

2 days ago

Kurnool, Andhra Pradesh, India beBeeProgram Full time ₹ 30,00,000 - ₹ 60,00,000

Are you ready to embark on a challenging and rewarding role that makes a real impact?

Job Description

We are seeking a highly skilled Program Coordinator to join our team. As a key member of our organization, you will play a vital role in supporting the delivery of high-quality programs to learners around the world.

Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches to educate individuals across 80+ countries.

  • Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice), ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.

Key Responsibilities:

  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.

Requirements:

  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels (email, chat, voice, WhatsApp).
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus. Experience in Salesforce, Zendesk or any ticketing system.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

What We Offer:

A competitive compensation package, opportunities for professional growth and development, and a dynamic work environment.

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