
Senior Payroll Operations Manager
2 days ago
We are seeking a highly skilled and experienced professional to lead our payroll team in India.
- Key Responsibilities:
- Lead and manage a team of payroll-focused support consultants, including recruitment, onboarding, mentoring, and line management responsibilities.
- Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules.
- Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities.
- Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.
- Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
- Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment.
- Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions.
- Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication.
- Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model.
- Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients.
- Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement.
- Provide strategic input into the ongoing development and structure of the India Managed Services team.
- Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes.
All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.
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