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Corporate Training Specialist

3 weeks ago

Vadodara, Gujarat, India beBeeDevelopment Full time ₹ 12,00,000 - ₹ 13,50,000
Learning and Development Professional

This role focuses on creating, executing, and maintaining comprehensive training programs across multiple properties to ensure uniform excellence in service, operational efficiency, and brand compliance.

  • Design, develop, and deliver foundational training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels.
  • Customize training content to reflect the needs and culture of each property while upholding brand alignment.
  • Implement blended learning strategies including face-to-face, on-the-job, virtual, and e-learning formats.
  • Maintain consistency in training quality across all properties.
  • Conduct training needs assessments in collaboration with hotel department heads and HR teams.

To succeed, the Learning and Development Professional will partner with hotel leadership teams to identify training requirements, create property-specific learning strategies, and ensure team members are equipped with the necessary skills and knowledge to deliver exceptional guest experiences.

The ideal candidate will design, develop, and deliver core training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels. They will also customize training content to reflect the needs and culture of each property while maintaining brand alignment.

This role requires strong presentation, facilitation, and communication skills, as well as the ability to craft engaging and impactful training content. The successful candidate will possess a high level of organizational and project management skills, and be culturally sensitive with the ability to work across diverse teams.

In addition, the Learning and Development Professional will be responsible for ensuring consistency in training quality across all properties, conducting training needs assessments in collaboration with hotel department heads and HR teams, and monitoring and analyzing performance data, guest feedback, and quality audit scores to identify training gaps and improvement areas.

They will also develop targeted learning solutions based on business objectives and performance outcomes, and deliver leadership development programs for supervisors, managers, and high-potential team members.

The Learning and Development Professional will establish strong working relationships with General Managers, HR teams, and department heads at each hotel, and facilitate knowledge-sharing and best practices across hotels.

Key Qualifications:
  • Strategic thinking and problem-solving skills
  • Strong communication, presentation, and interpersonal skills
  • Ability to design and deliver engaging training content
  • Highly organized and detail-oriented with excellent time management skills
  • Cultural sensitivity and ability to work across diverse teams