Collection Portfolio Manager

3 days ago

Noida, Uttar Pradesh, India beBeeCollector Full time ₹ 1,04,000 - ₹ 1,30,878
Job Summary:

The Collections Executive plays a vital role in driving the collection process of receivables across multiple sources to reduce total outstanding and average days of receivables. This individual must maintain client partnerships while ensuring timely collections.

Main Responsibilities:
  • Negotiate payment schedules with customers that align with their financial situation while satisfying debt obligations.
  • Track and manage portfolios for specific buckets in assigned areas, controlling delinquency both bucket-wise and DPD (Days Past Due) wise.
  • Focus on non-starters and manage delinquent accounts.
  • Provide efficient customer service regarding collection issues, process customer refunds, account adjustments, resolve discrepancies, and short payments.
  • Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities.
  • Make customer calls, handle account adjustments, small balance write-offs, reconcile customer accounts, and process credit memos when necessary.
  • Update customer files with accurate contact details, times, dates, and information received regarding debt.
  • Trace defaulters and assets in coordination with tracing teams, suggesting remedial actions as needed.
  • Identify defaulting accounts and investigate reasons for default while maintaining healthy relationships with customers.
  • Collaborate with sales and senior management when necessary to expedite collection processes.
  • Support collection managers (court receivers) in repossessing assets and seek legal or police support when required.
  • Ensure compliance with all audit/regulatory bodies as well as company policies and procedures.
Educational Qualifications:
  • Graduate

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