
Technical Expert in AI Protection
10 hours ago
Our mission is to safeguard the digital way of life by providing innovative, reliable, and effective cybersecurity solutions.
You will be at the forefront of ensuring the safe adoption of AI in enterprises as a Staff Technical Support Engineer, specialising in AI Access Security and SaaS Security.
This role involves being the senior escalation point for our AI Access Security solution, guiding customers through the complexities of GenAI app adoption.
GenAI apps can inadvertently expose sensitive company data, including intellectual property, financial records, and customer information. Your expertise will empower customers to unleash the promise of GenAI apps while maintaining robust security postures.
Main Responsibilities- Provide advanced technical support to customers and partners, particularly in the areas of AI Access Security and SaaS Security
- Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications
- Offer best practices and configurations to optimise security solutions for our customers
- Manage and resolve support cases efficiently, ensuring timely follow-up and resolution
- Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates
- Author and publish Technical Support Bulletins and other knowledge base documentation
- Collaborate with cross-functional teams to drive product improvements and customer success
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