IT Problem Solver
1 week ago
We are seeking a skilled technical professional to provide remote technical assistance and problem resolution for our customers.
The ideal candidate will have excellent customer service and teamwork skills, as well as the ability to learn complex software tools quickly.
Key Responsibilities:- Provide technical support and application problem resolution via phone, email, and online chat.
- Diagnose, troubleshoot, repair, and debug complex computer systems and software.
- Document and verify reported problems.
- Engage additional resources when necessary.
- At least 2 years of experience supporting customers in a technical environment.
- Limited travel, after-hours, or on-call work may be required.
- Flexibility to work early morning or late hours, including weekends.
- Desirable: Technical certifications and second or third languages.
- Contribute to impactful projects that make a difference.
- Be part of a collaborative and inclusive team culture.
- Enjoy competitive compensation and benefits.
- Access professional development and growth opportunities.
- Pursue a career in innovation and excellence.
This role involves providing technical assistance and resolving problems for our customers. If you are a detail-oriented individual with strong communication skills, we encourage you to apply.
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