Process Development Specialist

5 days ago

Belgaum, Karnataka, India beBeeTraining Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title: Process Trainer

This role involves training new employees on various processes and ensuring they have the necessary skills to perform their jobs effectively. The trainer will be responsible for managing training batches, providing feedback and coaching agents on process, quality and best practices, and conducting training sessions as required.


Responsibilities:
  1. New Hire Training (Classroom training and computer-based/remote)
  2. Responsible for managing Training batches - usually 1:20 ratio
  3. Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.
  4. Give documented feedback as per the gaps identified in the audit.
  5. Attend Weekly calibration calls with the client/internal as per calibration roster.
  6. Conduct training sessions as per requirement under specified timelines.
  7. Performance Assessment of Trainees during tests
  8. Database management,Tbase, daily reports, and analysis
  9. Motivating associates through effective management, career development & implementation of reporting mechanisms.
  10. Process transactions on a weekly or Monthly basis as defined by the process.
  11. Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase.
  12. Perform TNI on audit findings and conduct refresher sessions & track performance
  13. Maintain Track records of performance and analyse data critically

Required Skills and Qualifications:

The ideal candidate should possess excellent communication skills (verbal & written), flexibility to work in shift, preferably afternoon shift, knowledge of UK Mortgages, experience working with Microsoft applications such as Form, Excel, Word etc, creation of Academies, creation of Newsletter, etc, attention to detail to ensure accuracy, ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies, result-oriented and client-focused, feedback and coaching skills, good rapport-building skills, extremely methodical and organized, specific experience with cryptocurrency products as a user and/or experience working in the digital currency industry preferred but not mandatory.


Benefits:

As a valued member of our team, you can expect a competitive compensation package, opportunities for professional growth and development, a dynamic and supportive work environment, and a chance to make a meaningful contribution to our organization's success.


Others:

We are an equal opportunities employer and welcome applications from candidates of all backgrounds. If you are a motivated and dedicated individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.


Selection Criteria:
  1. Must be a Graduate in any stream. Shouldn't be enrolled in any regular course.
  2. Minimum of 3+ years experience in UK Mortgages, preferably E2E
  3. Should be a citizen of India or should be allowed to work in India
  4. Should be above the age of 18 Years

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