Managed Services Engineer: IT Infrastructure Specialist
4 days ago
About the Role:
The Managed Services Cross Technology Engineer (L1) is a critical entry-level engineering position within NTT DATA, focused on providing proactive managed services to clients to ensure their IT infrastructure and systems remain operational.
Key Responsibilities:
- Monitor client infrastructure and solutions to identify potential issues before they occur
- Investigate first-line incidents assigned and identify root causes of problems
- Provide telephonic or chat support to clients when required
- Schedule maintenance activity windows for patching and configuration changes
- Follow handover procedures for shift changes to ensure service continuity
- Report and escalate incidents where necessary
- Ensure efficient and comprehensive resolutions of incidents and requests
- Update existing knowledge articles or create new ones
Knowledge and Attributes:
- Ability to communicate across different cultures and social groups
- Ability to plan activities and projects well in advance
- Ability to maintain a positive outlook at work
- Ability to work well in pressurized environments
- Ability to apply active listening techniques
- Ability to adapt to changing circumstances
- Ability to prioritize client needs throughout the total client journey
Requirements:
- Bachelor's degree or equivalent qualification in IT/Computing
- Certifications relevant to provided services (certifications carry additional weightage)
- Desirable certifications include CCNA, Microsoft Certified, AWS Certified, Veeam Certified Engineer, VMware certified Professional: Data Centre Virtualization, Zerto, pure, vxrail, Google Cloud Platform (gcp), Oracle Cloud Infrastructure (oci)
About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With over $3.6 billion invested annually in R&D, we aim to move clients and society confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Salary:
$60,000 - $80,000 per annum, depending on experience and qualifications
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