Technical Deployment Specialist

7 days ago

Tirupati, Andhra Pradesh, India beBeeTechnologist Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Overview

Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry.

Our flagship product has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries with many more coming onboard each day.

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving, introducing innovative, industry-defining features that set the benchmark for F&B tech.

Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

Key Responsibilities
  • Develop a deep understanding of Sapaad's software products and services
  • Act as the primary point of contact for customers in your city, building trust-based relationships
  • Understand each client's business requirements and configure their Sapaad account accordingly

Deployment & Training

  • Lead onboarding and deployment activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.)
  • Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers
  • Share best practices to help restaurants maximize the value of Sapaad
Support & Troubleshooting
  • Provide remote and on-site support, ensuring high availability for your portfolio of customers
  • Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes
  • Escalate critical issues promptly while coordinating with internal teams for resolution
Customer Engagement & Advocacy
  • Communicate with users in clear, friendly, and professional language (verbal and written)
  • Proactively engage with clients to anticipate needs and offer solutions
  • Delight customers and turn them into brand ambassadors for Sapaad

Requirements

  • 0–2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains
  • Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks)
  • Excellent communication skills in English and at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.)
  • Ability to train and educate end users across different roles
  • Strong problem-solving skills, independent thinking, and ability to work under pressure
  • Highly available and willing to travel locally within the assigned metro city for client visits
  • Passion for technology, customer success, and delivering great user experiences
What You'll Do

As a Customer Solutions Engineer/Deployment Officer, you will be responsible for leading deployments, onboarding, and customer training. You will also engage directly with customers to drive satisfaction and success.

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