
Application Tech Support Specialist
2 days ago
The Role:
As a key liaison between clients and our systems, you will be responsible for providing exceptional support and ensuring seamless system operations.
Key Responsibilities:
- Engage with clients to understand their needs and provide effective solutions.
- Troubleshoot technical issues using strong analytical skills.
- Collaborate with multiple teams to contribute to strategic decisions.
- Develop and deliver training sessions to enhance team capabilities and knowledge sharing.
- Monitor system performance and proactively identify areas for improvement.
Required Skills & Qualifications:
- Mandatory Basic Networking Skills: Routing & Switching (CCNA equivalent).
- Strong understanding of Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, HPe Silver peak.
- Good to have skills in BGP, OSPF, HSRP, VRRP, STP, SVI, VTP.
- Desirable: Cloud Networking, Automation, Wireless, Firewalls.
- Minimum 3 years of experience in Software Defined Network Implementation.
- 15 years full-time education is required.
Competencies:
- Problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and prioritize tasks effectively.
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