School Support Expert

2 days ago


Kottayam, Kerala, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Unlock the power of effective school management with our innovative EdTech platform.

About This Role

We're seeking a highly skilled Customer Service Specialist to deliver exceptional support experiences for educators, administrators, and tech coordinators.

Key Responsibilities:
  • Initial Point of Contact: Provide timely and personalized support via email, chat, and phone.
  • Troubleshooting Technical Issues: Resolve complex technical problems across web and mobile applications.
  • Collaboration with Teams: Work closely with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests.
  • Help Documentation Creation: Develop clear, user-friendly help documentation and FAQs.
  • Issue Identification: Analyze recurring issues and trends to improve internal processes and product functionality.
  • Customer Satisfaction: Maintain a high customer satisfaction score by delivering a seamless support experience.
Qualifications:
  • Experience: 5–6 years of professional experience in customer support or technical support.
  • SaaS Experience: Supporting SaaS platforms, preferably in EdTech or education-related sectors.
  • Troubleshooting Skills: Strong troubleshooting skills and ability to explain complex issues simply.
  • Tool Familiarity: Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.
  • Communication Skills: Excellent written and verbal communication skills.
  • Customer Mindset: Empathy, patience, and a true customer-first mindset.


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